Hotel Mandarin Oriental, Kuala Lumpur
- Terms and facilities
- Useful information
Deluxe City View Room thoughtfully designed with your comfort in mind, these elegantly appointed rooms offer sweeping views of Kuala Lumpur?s skyline. They enjoy a classic décor, with a neutral colour palette, contemporary artwork and a selection of light brown and gold soft furnishings. Rooms have a residential feel suited to both business and leisure travellers. Adjoining the bedroom, the spacious marble bathrooms with large baths and elegant vanity areas offer a tranquil space in which to relax and refresh. Deluxe Park View Room, overlooking the lush green space of the fifty-acre KLCC park, these rooms are lavishly appointed with plush carpets, richly coloured curtains and king or twin beds swathed in luxurious linens. Adding to the chic residential feel, there?s a range of soft furnishings upholstered in shades of brown and gold, dark wood tables and a selection of contemporary artwork. Breakfast, Lunch and Dinner are available at this property. This is a modern, high-rise tower building. Elegantly decorated and adjacent to the reception area, there is a tranquil lounge setting with live music and scenic views of the park. The hotel has a fully equipped business centre, with conference rooms and a full range of secretarial services. There is a health centre with fully equipped gym, swimming pool, tennis courts, squash courts, treatments, sauna, and steam room. (JHR3NW/14dec07)
Services and terms: Hotel Mandarin Oriental, Kuala Lumpur
- Air conditioning
- Reduced mobility access
- Non-smoker Rooms
- Smoking area
- Pets not allowed
- Swimming pool
- Outdoor pool
- Hot tub/jacuzzi
- 24-hour front desk
- Luggage storage
- Currency exchange facilities
- Tour desk
- Express check-in/check-out
- Private check-in/check-out
Leisure and families
Food and beverage
- Packed lunches
- Room service
- Breakfast in the room
- Airport shuttle
- Business Centre
- Meeting rooms
- Daily maid service
- Trouser press
Useful information: Hotel Mandarin Oriental, Kuala Lumpur
Other names for Hotel Mandarin Oriental, Kuala Lumpur :
Mandarin Orientaldlx Premctvw
Location: Hotel Mandarin Oriental, Kuala Lumpur
Located adjacent to the world famous, 88-storey Petronas Twin Towers, with far-reaching views overlooking the lush 50-acre KLCC Park. 70 kms to the nearest airport (kuala lumpur international airport) 10 minute walk to the nearest metro station (klcc) 5 km to the nearest station (kl train station) 1 minute walk to the nearest bus stop 7 km to the nearest fair site (putra world trade centre)
Nearby points of interest
Reviews: Hotel Mandarin Oriental, Kuala Lumpur
0.6Worst Hotel Experience / Schlechteste Hotel Erfahrung die ich je gemacht habe at Mandarin Oriental Kuala Lumpur - Erfahrung / Bericht / ReviewGereon - 12-Jan-2017
Do not undergo the experience I had at Mandarin Oriental Kuala Lumpur
Mandarin Oriental has been the worse hotel experience I have ever encountered.
This is a comparison to 3-Star, 4 Star and of course 5 Star hotels.
The hotel does not deserve this name nor the 5-Star rating it gives itself.
The quality of top and lower management lack in sophistication, professionalism, and customer orientation.
The rooms are old, partially rundown and the service, as is untrained with an unprofessional behaviour. Hangs-up on phone calls when after multiple tries to get the room service or insufficient knowledge and wrong answers about trivial questions such as where to find the room service menu, incorrect information about other hotel services such as breakfast times, 40mins waits for a cocktail at the pool bar and many many more example have left a very dark picture of the nature of the service of Mandarin Oriental to me.
This also includes the empty promises and unavailability of top management after I have been promised to be contacted after this, I quote the Top manager "before unseen incidents of lack of service".
This has been topped by a personal meeting that failed due to "unavailability of the manager" even though I have seen him in the lobby.
No call back nor any reaction.
Rooms & Facility:
The rooms are old, partially rundown. No renovation since the 70/80s?
Next to Petronas towers, however so close by that there is no view to it. Any other hotel has a better view.
The breakfast buffet is not meeting any standards of a 5 star hotel, such as Shangri-La or an even lower star hotel Hyatt or Hilton. Missing spoons, empty buffet places, ignorant service staff, lack of variety and taste.
Price & Quality:
I strongly reckon it is inappropriate to call yourself a 5 star hotel, charging 5 star prices and then offering a service that I personally have never experienced in a 3 star hotel before.
To summarize and express the sincere frustration, I will never ever stay at Mandarin Oriental or any other brands related to this company again.