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Hotel Mandarin Oriental, Kuala Lumpur 5 *

Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia |Show on the map
  • Wifi
  • Air conditioning
  • Swimming pool
  • Spa
  • Accessible
  • Family
  • Sports
  • Gym
  • Business
  • Disco
from 5,528
  • Terms and facilities
  • Useful information
  • Location
  • Opinions

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0.6
Destinia Score
Score based on 1 reviews
Score: 4.5 / 5
TripAdvisor Score Score based on 4428 reviews

Average price per night for this hotel for the following weeks

11/12/18 - 16/12/18 17/12/18 - 23/12/18 24/12/18 - 30/12/18 31/12/18 - 06/01/19
7,734 6,421

Target price (based on users' searches) per person and night considering the most economical pricing.


Services and terms: Hotel Mandarin Oriental, Kuala Lumpur

  • general
    • Wifi
    • Internet
    • Air conditioning
    • Lift
    • Reduced mobility access
    • Non-smoker Rooms
    • Smoking area
    • Pets not allowed
  • Wellness
    • Swimming pool
    • Outdoor pool
    • Spa
    • Hot tub/jacuzzi
    • Sauna
    • Massage
    • Gym
  • Reception services
    • 24-hour front desk
    • Luggage storage
    • Safe
    • Currency exchange facilities
    • Tour desk
    • Express check-in/check-out
    • Private check-in/check-out
    • Press
  • Activities
    • Tennis
  • Leisure and families
    • Nursery
    • Disco
  • Food and beverage
    • Restaurant
    • Bar
    • Packed lunches
    • Room service
    • Breakfast in the room
  • Transportation
    • Airport shuttle
  • Business facilities
    • Business Centre
    • Meeting rooms
  • Housekeeping service
    • Daily maid service
    • Trouser press
    • Laundry
    • Shoeshine
  • Shops
    • Shops

Useful information: Hotel Mandarin Oriental, Kuala Lumpur

Other names for Hotel Mandarin Oriental, Kuala Lumpur :
Mandarin Orientaldlx Premctvw

Location: Hotel Mandarin Oriental, Kuala Lumpur

Located adjacent to the world famous, 88-storey Petronas Twin Towers, with far-reaching views overlooking the lush 50-acre KLCC Park. 70 kms to the nearest airport (kuala lumpur international airport) 10 minute walk to the nearest metro station (klcc) 5 km to the nearest station (kl train station) 1 minute walk to the nearest bus stop 7 km to the nearest fair site (putra world trade centre)


Reviews: Hotel Mandarin Oriental, Kuala Lumpur

0.6
To date, we have received 1 review of the Hotel Mandarin Oriental, Kuala Lumpur hotel.
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Facilities and comfort
  • 0.6
    Worst Hotel Experience / Schlechteste Hotel Erfahrung die ich je gemacht habe at Mandarin Oriental Kuala Lumpur - Erfahrung / Bericht / Review
    Gereon - 12-Jan-2017

    Summary:

    Do not undergo the experience I had at Mandarin Oriental Kuala Lumpur

    Mandarin Oriental has been the worse hotel experience I have ever encountered.

    This is a comparison to 3-Star, 4 Star and of course 5 Star hotels.

    The hotel does not deserve this name nor the 5-Star rating it gives itself.

    Service:

    The quality of top and lower management lack in sophistication, professionalism, and customer orientation.

    The rooms are old, partially rundown and the service, as is untrained with an unprofessional behaviour. Hangs-up on phone calls when after multiple tries to get the room service or insufficient knowledge and wrong answers about trivial questions such as where to find the room service menu, incorrect information about other hotel services such as breakfast times, 40mins waits for a cocktail at the pool bar and many many more example have left a very dark picture of the nature of the service of Mandarin Oriental to me.

    This also includes the empty promises and unavailability of top management after I have been promised to be contacted after this, I quote the Top manager "before unseen incidents of lack of service".

    This has been topped by a personal meeting that failed due to "unavailability of the manager" even though I have seen him in the lobby.

    No call back nor any reaction.

    Rooms & Facility:

    The rooms are old, partially rundown. No renovation since the 70/80s?

    Location:

    Next to Petronas towers, however so close by that there is no view to it. Any other hotel has a better view.

    Breakfast:

    The breakfast buffet is not meeting any standards of a 5 star hotel, such as Shangri-La or an even lower star hotel Hyatt or Hilton. Missing spoons, empty buffet places, ignorant service staff, lack of variety and taste.

    Price & Quality:

    I strongly reckon it is inappropriate to call yourself a 5 star hotel, charging 5 star prices and then offering a service that I personally have never experienced in a 3 star hotel before.

    To summarize and express the sincere frustration, I will never ever stay at Mandarin Oriental or any other brands related to this company again.